Terms and Conditions

1. INTRODUCTION

1.1 The website (hereinafter referred to as the "Website") is operated by , a company with registered office at , Email: support [at ] cz-vignette.com (hereinafter referred to as the "Company").

1.2 The Company offers its Customers a service for the mediation of the payment of the toll for the use of European toll roads (hereinafter referred to as the "Service"). The Company acts exclusively as an intermediary whose aim is to process the Customer's order as quickly and efficiently as possible. The Company acts at all times in the best conscience and interest of the Customer and reserves the right to use several different service providers to meet the Customer's requirements for various reasons, such as an error on the part of the service provider, unavailability of the service provider's website, non-functioning data verification or registration itself, technical problems with the verification of the user's information or problems with the payment gateway.

1.2.1 Brokerage is defined by clear added value and information that provides a superior service to the customer compared to buying direct from the original provider. The basic added value is (and the Customer unconditionally agrees) the mediation of the service with the highest possible availability even if the ordering service of the primary provider (meaning the website, the application, not the actual registration of the digital service via an API or a third party service) does not allow the Customer to purchase the service directly without further knowledge. A clear added value of the service provided is also the manual verification and registration of data into the service provider's system. This is not a fully automated service, but a process involving manual checking of the information entered, its accuracy and any corrections or additions based on feedback from the Customer. For manual verification, the Company relies on previous experience, applicable national laws regarding license plate registration, and the current conditions of the service provider, beyond the standard automated verification (which is inherently inaccurate due to the lack of a central license plate verification authority) In the event of suspected erroneous or incomplete data provided by the Customer, the Company shall contact the Customer immediately to re-verify the data. This process may include a request for additional information or for the provision of photographic documentation, such as a photograph of the vehicle's registration plate or technical licence, to ensure the accuracy and completeness of the data and to minimise the risks associated with being fined for driving without a valid vignette. Other added values include (for example) fast provision of the service even when the original provider's interface is not available (errors on the part of the website operator, where the registration portal itself works but the customer is denied access), availability of different payment methods, multiple language versions for an easier user experience, clearer and more transparent information compared to the original service, online support available 24x7, after-sales service including assistance with recovery of unjustified fines and provision of relevant knowledge related to the use of toll roads.

1.2.2 The Company shall inform the average European Customer in a clear and understandable manner of the composition of the payment for the Service, at least by splitting the price of the Service itself and the Company's fee. The Customer acknowledges that this is a brokered service and not a direct sale of electronic vignettes. The Company itself is not the service provider for the issuance of the Vignettes and is not responsible for any delays or complications caused by external influences (unforeseen events such as unavailability of the service provider to register the service in the system). The Customer's specific final service provider for a given Order can be sent to the Customer upon request against the Order number as it is continuously changing depending on the availability of each service, its providers, the destination country, the type of service as well as the urgency of the Order at the time.

1.2.3 By agreeing to the Terms and Conditions, the Customer expressly confirms that he/she has found specific information about the price and distribution of services and that he/she agrees to these terms and conditions. Although the term "average European customer" may be considered vague, the Customer understands its meaning and has sought and verified the necessary information. The customer further understands that the service provided contains added value over and above the original service and accepts a price increase corresponding to this added value. The Customer also agrees that the order is processed in a mediation mode. The Customer acknowledges that the specific pricing composition is always available on the Site before, during or after the mediation of the service. In order to optimize the user experience, the fixed location of the price composition is not clearly defined in these terms and conditions, but the customer agrees that this information can be traced and is available to him throughout the order process. As part of the user experience (UX) provision, the Company strives to adhere to applicable UX and web accessibility standards to ensure that the information is as clear and easy to find as possible for all customer groups, including customers with specific needs. If the customer has not found prices or specific information about the services, he/she is not entitled to use the service, as he/she might get the impression that the service is being sold by the official seller. By confirming these terms and conditions, the customer acknowledges all of the above, understands the added value of the service provided and agrees to the price increase and to comply with these terms and conditions.

1.2.4. Flexible order modification - "Smart Change" service: the Company provides the customer with a value-added service called "Smart Change", which allows the customer to modify any data in his/her order free of charge up to 12 hours before the start of validity of the vignette ordered. This flexibility includes the ability to change the vehicle registration mark, the validity period or even the country in which the customer wishes to purchase the vignette. At European level, there is currently no single and interconnected system that allows a vignette to be purchased in one country and then exchanged for a vignette of another country. The primary service providers of each country do not offer this option, which means that the customer would have to buy another vignette again and pay the full amount twice in case of a change of route. With Smart Change, the customer has a clear added value - the moment their route changes, they do not need to buy the vignette again as they can simply change the destination country of the vignette via the digital interface on the Company's website or by contacting customer support. This saves the customer costs, eliminates unnecessary expenses associated with duplicate purchases and provides maximum flexibility in route planning.

1.2.5 The Company reserves the right to unilaterally change the service provider in order to ensure fast and efficient order fulfillment. Any changes in providers will be made in such a way that neither the price nor the quality of the ordered service is changed.

1.2.6 The Company shall not be liable for damages caused by errors of third parties, including but not limited to payment service providers, IT services, or for delays or errors caused by unforeseen events (e.g. server outages, natural disasters, cyber attacks).

1.2.7 The Company expressly declares that it does not resell electronic vignettes without defining a clear and demonstrable added value for the Customer. The Company arranges for the payment of toll charges for the use of toll European land roads and provides value added services to the Customer as set out in clause 1.2.1.

1.3 These General Terms and Conditions for the Website (hereinafter referred to as "GTC") govern the mutual rights and obligations of the parties arising in connection with or based on a contract for the provision of services (hereinafter referred to as "Contract") concluded through the Website.

1.4 A Customer is any visitor to the Website, regardless of whether they are acting as a consumer or a business (hereinafter referred to as "Customer").

1.5 A consumer is a person who is not acting in the course of his/her trade or other business activity when concluding and performing the Contract (hereinafter referred to as "Consumer").

1.6 The Company shall pay the toll charge for the use of European toll roads directly to the operator of the following country sites on behalf of the Customer

1.7 The Customer acknowledges that the subject of the Service is neither the sale of electronic vignettes nor the provision of rights to use land communications. The Company is not a direct authorised business partner of any public authority that levies charges for the use of land communications.

1.8 Provisions deviating from these GTC may be agreed in a written contract. Deviating provisions in the contract take precedence over the provisions of these GTC.

1.9 The provisions of these GTC are an integral part of the Contract concluded via the Website.

1.10. The Company may change or amend the wording of the GTC. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the GTC.

1.11. By accessing any of the Websites, the Customer confirms that he/she has read the text of these GTC and undertakes to abide by them.

2. CONCLUSION OF THE CONTRACT

2.1 To order the Service, the Customer shall take the following steps:(a) select the type of vehicle they wish to use on the Toll Road select the period they wish to travel on the Toll Road (collectively, the "Order").

2.2.Before sending the Order, the Customer is allowed to check and change the data entered in the Order, including with regard to the Customer's ability to detect and correct errors arising during data entry in the Order.The data provided in the Order is considered correct by the Company. The validity of the Order is subject to the completion of all mandatory data in the Order form and the Customer's confirmation that he/she has read these GTC.

2.3 The Customer's order made via the Website is a binding proposal to conclude a Contract with the Company. After payment by the Customer, the Company will confirm receipt of payment electronically by email with the text "Order accepted". The Customer agrees and accepts that this email does not mean that the order has been completed.

2.4 Based on the provisions of clauses 1.1 and 1.2, it is clear that the Company performs manual checking, data verification and registration of the data provided. This procedure is put in place to minimise errors on the part of the Customer and to reduce the risk of penalties caused by incorrect data entry.Once the Company has verified the data, the Service is provided to the Customer within a reasonable time, provided the data is correct. In the event of incorrect data provided by the Customer, a request is sent electronically to correct it in order to complete the order. The Company shall not be liable for damages incurred by the Customer during the time it fails to respond to the stimuli necessary to complete the order. This manual verification and registration process is designed to ensure the highest possible accuracy and reliability of the services provided, thereby avoiding potential complications and penalties associated with incorrect data entry.

2.5 The Contract is concluded upon delivery of the Order confirmation to the Customer's Electronic Address. The Customer is clearly informed that only at this point the Service is active.

2.5 All Orders accepted by the Company are binding.

2.6 The Customer agrees to the use of remote means of communication in concluding the Contract. Costs incurred by the Customer in using remote means of communication in connection with the conclusion of the Contract (internet connection costs) shall be borne by the Customer.

2.7 The Contract is the legal basis on which the Company acts for the Customer.

2.8 The Customer agrees that the Company is not responsible for any incorrectly filled in details on the Company's website and accepts full responsibility for any additional costs arising from this.

2.8.1 The Customer agrees that the registration details provided in the validation email are valid, including the car's country of registration, registration number and validity date. The Customer agrees to a final textual and visual check of the data and agrees that the Company shall not be liable for any damages resulting from erroneous data filled in or changed at any step of the order directly by the Customer or by the Company following a suggestion from the Customer (on the website, by telephone, by email or via any other digital form of communication).

2.9 The Company is responsible for sending the communication Electronically from the Company's server.

2.10. The Customer is aware of all the requirements of email communication and will ensure that he/she does everything necessary to receive the email or other form of communication. The Customer agrees that in the event of non-delivery of the email due to a problem on the Customer's side (email marked as spam, email not delivered due to a software error on the Customer's side), the Company shall not be liable for any damages or additional costs in cases beyond the Company's control (Customer's internet connection not working, roaming switched off, etc.).

2.11. Alternative methods of communication (SMS, Whatsapp, Push notifications, etc.) are subject to the same conditions as email communication. The Customer accepts responsibility for non-delivery of information in this form in cases beyond the Company's control (Customer's internet connection not working, roaming switched off, etc.).

2.12. In the event that the Company is unable to provide the Customer with the Service (the Service is no longer active, it is not possible to purchase it), the Customer will be refunded the amount paid in full and without delay.

2.13. The Customer agrees that in the event of receiving any notice in relation to the ordered service, the Customer shall forward such information to the Company without delay, but not later than 2 days after receipt of the notice. In the event of failure to comply with this time limit, the Customer agrees not to claim any damages from the Company.

2.14. The Customer acknowledges that any modification or manipulation of the data entered in the order may lead to its cancellation without compensation.

3. SERVICE PRICE AND PAYMENT TERMS

3.1 The website contains information on the price of the Service and the price of the toll itself. The prices are inclusive of value added tax (if applicable). The prices remain valid for as long as they are displayed on the Website. This provision does not limit the Company's ability to enter into the Contract on individually negotiated terms.

3.2 The Customer may pay the price of the Service and the Toll Road Usage Fee to the Company in the following ways:(a) by wire transfer to the Company's account;(b) by credit card through a payment portal;(c) by Paypal;(d) by Stripe.

3.3.In case of non-cash payment, the Customer's obligation to pay the price is fulfilled when the relevant amount (the sum of the price of the Service and the fee for the use of Slovak or Austrian toll roads) is credited to the Company's account. If the Customer fails to pay the price properly and on time, the Contract shall terminate unless the Company notifies the Customer otherwise.

3.4 In the event of an apparent technical error on the part of the Company in the display of prices on the Website or during the ordering process, the Company shall not be obliged to supply the Service at the apparently incorrect price.

3.5 Specification of the service fee - the service fee is a service provided over and above the basic provision of the original service and covers the following areas

3.6 In the event that the Customer fails to pay the price of the Service within the specified period, the Company reserves the right to recover this amount by legal action, with all costs associated with this process being borne by the Customer.

• automated and manual control of customer data beyond the standard service
• personal communication in case of incorrect data entry by the customer
• Simplified process with the possibility to order multiple services in bulk from 1 location
• 24x7 support - questions related to the order before and after the purchase of the service
• costs of additional payment methods, marketing of the service and development of the service

4. SERVICE DELIVERY

4.1 The Service is delivered to the Customer by sending a confirmation of payment of the fee for the use of the selected country's service to the Electronic Address after the payment of the Service price and the fee for the use of toll roads. The confirmation will come in the form of an email, alternatively by other means of communication, and clearly indicates that the Customer has an active service. The Customer agrees that any other emails DO NOT constitute activation of the service.

4.2 The Customer is obliged to inform himself about the current validity of the vignettes at the destination.The Customer agrees that the service (unless otherwise stated) does not cover the charge for special sections that are visibly marked as additional toll sections. Indicative listing of motorway sections that need to be paid additionally on the spot: Autobahn 9 Pyhrn including Bosruck and the Gleinalm tunnel, A 10 Tauern Autobahn including Tauern and the Katschberg tunnel, Autobahn 11 Karawanken, Brenner Autobahn 13 including the Europabrücke, S 16 Arlberg Schnellstraße including the Arlberg road tunnel

4.3 The Company guarantees the delivery of the Service subject to the correct data being entered and the successful completion of payment. Delays caused by the Customer, such as incorrect data entry, delay in response, are not grounds for a complaint or claim for compensation.

5. THE CONSUMER'S RIGHT TO WITHDRAW FROM THE CONTRACT

5.1 Under European law, the Consumer normally has the right to withdraw from the Contract within 14 days of purchasing the service. In view of the nature and immediate effectiveness of the Service, the Customer expressly agrees by submitting the Order that the withdrawal period will be shortened in view of the immediate effectiveness of the Service, and only until the start of the processing of the Order (when the Service is already provided to the Customer). From that moment on, the Service is provided to the Customer and no withdrawal is possible. The exact date and time of receipt by the Company (not sending by the Customer) of the withdrawal request by email (alternatively by contacting customer support), but no later than 1 hour before the start of processing, shall determine the possibility of withdrawal. In case of disputes, the exact date and time of processing can be sent to the Customer upon request, alternatively this information can be found transparently on the order information page. According to the jurisdiction of the Regional Court of Regensburg (case number 1 HK O 1116/22, verdict of 28 March 2023), a similarly operated service is deemed to be fully executed once the registration of the User's license plate number has been completed by the service provider and confirmation is provided to the Service User. In this case, the right of withdrawal shall lapse prematurely.

5.1.1. Right of withdrawal for Austrian consumers (customers residing in Austria and/or customers with vehicles with Austrian number plates) - for Austrian consumers, the right of withdrawal is fully guaranteed under current Austrian jurisdiction.

5.2. With regard to the impossibility of reimbursement for activated services by third parties, the Consumer expressly agrees and accepts the impossibility of withdrawing from the Contract at the moment when the service is already provided by the Company.

5.2.1. Free cancellation up to 12 hours before the start of the validity of the vignette - The customer has the right to cancel the order free of charge if the cancellation request is sent no later than 12 hours before the start of the validity of the ordered vignette.

5.2.2. Cancellation after the start of work on the order - If the order has already been processed and the preparatory work has started (e.g. manual check of data, contacting the customer, start of registration), but the vignette has not yet been purchased, cancellation is possible for a fee of 40% of the total amount of the order. This fee covers the costs associated with bank charges, currency conversion and the time costs of processing the order.

5.2.3. Cancellation after service activation - Once the service is activated, i.e. the vignette has been purchased and registered, the order cannot be cancelled as the service has been fully provided and cannot be returned or cancelled.

5.2.4. Cancellation Fee - Duplicate Order - The Consumer agrees that the cancellation fee does not apply if, after placing an Order with the Company, the Consumer duplicates the service with another provider, thereby preventing the service from being provided. In this case, the Consumer will be contacted with the option to change the expiration date or use the service for another vehicle. The Consumer expressly agrees that due to the increased time required to resolve such order, cancellation of the Order is not possible.

5.3 Business Customers acknowledge that their rights to withdraw from the Contract may be limited in accordance with applicable legislation and individual contractual terms and conditions agreed with the Company.

6. DEFECTIVE PERFORMANCE RIGHTS AND QUALITY GUARANTEE

6.1 The rights and obligations of the parties with regard to rights arising from defective performance shall be governed by the applicable generally binding legal regulations.

6.2 In the event of any deficiencies or irregularities in the provision of the Service, the Customer is obliged to immediately inform the Company of the detected defects in the Service, in particular by electronic mail. Contact details are provided on the Website.

6.3 The Company is obliged to issue the Customer with a written confirmation of when the Customer has exercised the right from the defective performance, what is the content of the claim; as well as a confirmation of the date and method of handling the claim.

6.4 The Company is obliged to inform the Customer that the complaint has been settled and how it has been settled, to the Customer's Electronic Address.

6.5 If the defect is remediable, the Customer may claim either a repair or completion of what is missing or a reasonable discount on the price. If the defect cannot be remedied, the Customer may either withdraw from the Contract or claim a reasonable discount on the price.

6.6 The consumer's complaint, including the removal of the defect, will be settled without undue delay, no later than 30 days from the date of receipt of the complaint. After the expiry of this period, the consumer shall be entitled to the same rights as if there had been a material breach of the Contract.

6.7 The Company shall not be liable for any loss, injury or damage to property, whether direct or indirect, caused by a defect in the Service unless such loss, injury or damage to property is caused by negligence, omission or intent on the part of the Company.

7. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1 The Company shall be entitled to withdraw from the Agreement due to the inability to pay the toll for the use of European toll roads. The Company shall promptly notify the Customer of this via the Customer's Electronic Address and shall return all monies received from the Customer under the Contract within 14 days of the notice of withdrawal in a manner satisfactory to both parties (by prior agreement) or in a manner specified by the Customer.

7.2 The Company handles the Customer's complaints via the electronic address . The Company sends information about the Customer's complaint to the Customer's Electronic Address.

7.3 If the Customer is a consumer, the Citizens Advice Bureau is competent for the out-of-court resolution of consumer disputes arising from the Contract, internet address: https://www.citizensadvice.org.uk. In addition, the Consumer is entitled to use the online dispute resolution platform located at https://ec.europa.eu/consumers/odr if the dispute is covered by European legislation and the relevant authorities accept this process post-Brexit.

7.4 The point of contact for consumers under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Online Consumer Dispute Resolution Regulation) is the European Consumer Centre UK, with a contact address at 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH, internet address: https://www.ukecc.net.

8. SUBMISSION

8.1 Unless otherwise stated, all notices to the Customer may be made in the form of an electronic message addressed to the Customer's Electronic Address.

9. FINAL PROVISIONS

9.1 If the relationship established by the Contract contains an international (foreign) element, the Parties agree that the relationship shall be governed by the law of the country where the Company has its registered office. This shall be without prejudice to the Consumer's rights under generally binding legislation.

9.2 If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

9.3 The Purchase Agreement is archived by the Company in electronic form and is not accessible to third parties.

9.4 These Terms and Conditions, the terms relating to mediation, the principle of fair access to the European market are based on EU Regulation 2019/1150 (https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32019R1150)

9.5 The courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute arising out of these Terms. The principal place of jurisdiction shall be the Commercial Court London

9.6 Official Email : support[ at ] cz-vignette.com. Email is available for communication 24x7 and is considered the primary communication channel between the Customer and the Company. Due to potential technical issues with email delivery, the Customer agrees to send email from two different sources (for example, two different email addresses or the same email to two different Company email addresses, if available) to ensure unambiguous delivery of their request. The Company can only guarantee a response in cases where it has verifiably received the Customer's email. The Company guarantees the full functionality of email communications on its end, but cannot guarantee the delivery of email in cases where the Customer does not meet general emailing standards, such as the correct configuration of SPF, DKIM and DMARC records, or where the Customer's email address is on a blacklist. The Company's official mailing address listed in these Terms and Conditions is another communication channel for making requests, but email remains the preferred and primary method of communication. If the Customer does not receive a response within 31 business days of sending the email, the email is deemed not to have been received and must be resent. The Company guarantees that in relevant cases, in particular concerning legal issues, complaints or other serious suggestions, it will provide a response within 31 working days of the proven receipt of the email or written submission sent by post.

9.7 These Terms and Conditions shall take effect on the 26.01.2025 date

10. DEFINITION OF TERMS

10.1 Customer: any visitor to this Website, whether a consumer or a business, who is interested in arranging payment of tolls for the use of European toll roads.

10.2 The Company : the operator of this Website, which facilitates the payment of tolls for the use of European toll roads.

10.3 Consumer: a Customer who is not acting in the course of his trade or other business when concluding and performing the Contract.

10.4 Service: arranging the payment of tolls for the use of European toll roads offered by the Company to Customers. The service includes the facilitation of vehicle registration in the electronic vignette system and other value added services.

10.5 Brokerage: the Company's activity aimed at the fastest and most efficient execution of the Customer's order for payment of toll for the use of European toll roads. In this process, the Company acts as an intermediary between the Customer and the electronic vignette provider.

10.6 Added Value: the extra services provided by the Company to the Customer over and above the mere facilitation of the payment of the Fee. Added value includes, for example: provision of the service even if the Provider's website is unavailable. Availability of different payment methods. Multiple language versions for an easier user experience. Clearer and easier to understand information. Online support available 24x7. After-sales service including assistance with recovery of unjustified fines.

10.7 Order: the Customer's binding proposal to enter into a Contract with the Company, which contains information about the type of vehicle and the period when the Customer wishes to travel on toll roads.

10.8. Electronic address: the Customer's e-mail address.

10.9 Cancellation fee: A fee payable by the Customer in the event of cancellation of the Contract after the commencement of processing of the Order.

10.10. Resale: Resale generally means the purchase of goods or services for resale without further processing or modification. In the context of your terms and conditions and the brokerage of payment for the use of toll roads, it is important to highlight the difference between value-added brokerage and mere resale.

10.11 Primary Provider Service : Primary Provider Service means an electronic vignette service provided by an official body authorised to issue vignettes in a country. For example, in the Czech Republic, the primary provider is the State Fund for Transport Infrastructure (SFDI) and its web portal edalnice.cz.

10.12 Third Party Services : The Company uses third party services, including but not limited to API providers and technology partners, to ensure efficient order processing and to provide quality customer service. These services include connection to third party interfaces for automated toll registration, payment processing and other technical support.

10.13.Registration of a Digital Service via API or Third Party Service:Registration of a Digital Service via API or Third Party Service means the process whereby the Company uses the automated interface (API) of a third party service or service provider that has a cooperation agreement with the provider to register an Electronic Vignette.

10.14. 100% Availability: the Company will endeavour to ensure the highest possible availability of the Service. However, the Company cannot guarantee 100% availability of the Service for reasons beyond its control, such as technical problems at the primary provider, Internet connection outages or other unforeseen events.

10.16. Automated order processing: in cases where all necessary data is correctly filled in by the Customer and verified by the Company's automated systems, the order may be processed automatically. This method of processing ensures prompt confirmation and completion of the order, but does not include the added services provided by manual processing. Automated processing is primarily intended for standard and seamless orders where no additional review or intervention by the Company is required.

10.15. Manual order processing: in cases where automated processing is not possible or could lead to errors (for example, incorrectly entered data, requests for specific conditions or due to problems on the part of service providers), the Company processes the order manually. This process involves careful checking of the data, communication with the customer when data needs to be completed or corrected, and personal intervention by the Company's staff, which increases the accuracy and reliability of the service provided.

10.16. Central Validation Authority for Number Plates : The Company notes that there is no single and common European database of vehicle registration plates (VRNs) against which the correctness or validity of a given VRN can be validated unambiguously and automatically. Each Member State of the European Union and other European countries maintain their own national databases which are not publicly accessible or centrally linked for this purpose. For this reason, the Company relies on its own experience, national laws and available public sources to validate the accuracy of registration marks. If manual verification is suspected to be incorrect, the Company will contact the customer immediately to request re-verification of the data. In some cases, supplemental information may be required in the form of photo documentation of the vehicle registration plate or registration certificate to ensure proper registration and minimize the risk of errors. This procedure ensures the highest possible accuracy of the service provided, but does not replace the role of the official national authorities responsible for the registration and management of vehicle registration marks.

11. AFFILIATE PARTNERS

11.1 The Company may work with external traffic sources, known as affiliates, to promote its services and bring in new customers. Affiliate partners may use a variety of marketing methods, but the Company has no direct influence over the specific ways in which users arrive at its site.

11.2 The Company is committed to protecting its reputation and does not support any illegitimate or unethical methods of driving traffic, such as spamming, misleading advertising, brand abuse or other forms of unfair competition. In the event that a customer or other entity becomes aware of suspicious practices related to the promotion of the Company's services, they may report such practices to the dedicated email address support[ at ] cz-vignette.com.

11.3 The Company undertakes to investigate any relevant complaint about the practices of Affiliates and, in the event of a confirmed breach of the Rules, to take appropriate action, including termination of the Affiliate. The Company also reserves the right to modify the terms of cooperation with Affiliates to ensure compliance with applicable laws and ethical standards.

12. PROVISION OF THE SERVICE FREE OF CHARGE BY WAY OF REIMBURSEMENT

12.1 The Customer has the possibility to get back the amount corresponding to the value of the purchased vignette (hereinafter referred to as "vignette") in the form of a refund to the payment card if he/she meets the conditions set out in this Article of the Terms and Conditions.

12.2 Refunds are automatic and are only made to the credit card used by the customer when ordering the stamp. The amount of the refund is based on the value of the agreed additional services. The customer can get back up to 100% of the price of the stamp, with the refund calculated as the sum of 10% of the price of the travel insurance agreed and 2% of the price of the accommodation reservation.

12.3 The promotion has no time limit and is valid for all future trips of the customer. The Customer may reuse the link to arrange additional services for new bookings or share it with third parties.

12.4 The refund also applies to bookings made by third parties via the link. The value of bookings made through the link is added up and can be used to obtain a refund by the customer or their relatives.

12.5 The refund will be returned to the customer's credit card within 7 working days of the provider receiving the commission for the agreed additional services. Confirmation and reimbursement of the commission occurs after the end of the stay for the agreed service.

12.6 In connection with the refund, the Customer agrees to receive offers from new partners by email or SMS, which may be retroactively included in the refund of the Order