Contact us

Do you have a problem with your purchase? Didn't you receive a validation email? Personal support forms the basis of this service. Contact us using the form below and we will get back to you shortly.

I have not received any email regarding payment or order completion▼

If the email address is entered correctly, please check your spam folder or other folders where informational emails may be delivered. In some cases, you may not find the email in your regular mail.

I made a mistake in entering the registration mark or country▼

You will find a link to a thank you page in your email after payment. If your order has not yet been processed, you can change any details, including country and registration number. Unfortunately, once your order is complete, changes are no longer possible and a new order must be created.

I want a vignette for several cars at once▼

If you want to buy a vignette for more than one car at the same time, please contact us. It is not necessary to enter each license plate separately - In your message, please list the license plates you wish to register, the length of stay in the state (or multiple states) and the effective date.

Can I cancel or change my vignette if my travel plans change?▼

Typically, an electronic ticket is tied to a specific vehicle and time period and cannot be transferred or changed once activated. In the event of a data entry error or other exceptional situations, it is best to contact us as soon as possible

I got a ticket for an unpaid vignette▼

We have not yet encountered a case where a fine was not justified. In the vast majority of cases, the reason is that some of the data has been filled in incorrectly. We recommend that you pay the fine, as the penalties for non-payment can be much higher.

What is the service charge▼

The service fee is used to cover the cost of the service, including the cost of providing technical support, in-person support services, manual validation and marketing costs.

You write that I will receive the vignette in 3 minutes, I still haven't received anything. Why is that?▼

We try to keep to this time as much as possible. Priority is given to services valid from today. However, for reasons beyond our control (payment gateway outages, government web services), registration may be extended in exceptional cases. We also recommend that you carefully check your email address for accuracy. In case you have entered your email address correctly, please follow the page that appeared after purchase. Here you will find up-to-date information including the status of your order.

I want to cancel my order▼

According to the terms and conditions, it is possible to refund your order before work on your order begins. In the case when the order is completed, the refund is not possible.

My travel plans have changed and I want to change my registration date▼

If the service has already been registered for you, unfortunately it is not possible to change the validity and you must purchase the service again

I changed my mind and I want my money back▼

It is possible to cancel the service even after payment, up to the time before the order is processed. The quickest way is via the "cancel order" link on your order detail page. There you will also find the current status of your order, including information on cancellation options. If you do not know the address of the page, you can find it by simply looking up your license plate number and the email address you entered in your order.

When will my vignette be activated▼

If the validity of the vignette starts in more than 1 day, we will activate the vignette for you within 1 day before the validity starts. If the vignette expiry date is on the same day, the next day, or you have purchased the service with priority processing, we will activate the service for you immediately after purchase - we aim to activate within 3 minutes of receiving payment if everything is in order in terms of your details.

Didn't find the answer to your question? Write to us

Determining the status of an order

If for any reason you have not received an email regarding your order, here is a link to check the current status of your order.

Country of car registration
Vehicle registration number
Email used for ordering




Customer support

I have not received any order confirmation▼

We start registering the service for you approximately 12 hours before the start of the validity period. In the case of same day commencement within 5 minutes of receipt of payment. If you wish to receive your activation data immediately, you can start the registration immediately at the address we sent you in the first email.You may not even receive an email confirming receipt of your payment (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us here, please try to find your order via the form above
- on the found page you can then correct your email address and track the status of your order

If you are unable to find your address to manage your order, please contact us at any time

Contact customer support

I want to change my registration details▼

We start registering the service for you approximately 12 hours before the start of the validity period. In the case of same day commencement within 5 minutes of receipt of payment. In the meantime, the details can be changed via the order details page. You will find this address in every email you receive from us. If you have not received an email confirming receipt of payment (for example, due to an incorrect email address). In this case, please:
- first check your spam folder
- if you do not find any information from us here, please try to find your order via the form above (Check order status)
- on the found page you can then edit your data and track the status of your order

If your order has already been processed, it is not possible to change any data. Please note that in the event of incorrectly entered data (in particular the country of registration of the vehicle, license plate number, expiry date) the vignette is invalid and the service must be purchased again.
Thank you for your understanding.

The payment has left my account but I have not received any email▼

As stated in our terms and conditions, we start processing the service as soon as the payment arrives in the system.There can be several reasons why the payment is not credited. From the fact that your banking institution sent the payment late to technical problems. Simply put, until we see the payment in our system, we do not consider the order completed on your part. We take every possible step to correctly pair all payments that arrive, resulting in an error rate of one hundredth of a percent. If you do not receive an email informing you that payment has been received within a maximum of 1 hour of payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure the smooth running of your order. Please note that we only start working on an order when the payment is received into the system, not when the payment is sent (or simply blocked) on the customer's side. We are not responsible for any damages incurred before payment is received. Thank you for your understanding.

I received a fine even though I paid the vignette▼

We are truly sorry if this situation has arisen. We are doing everything we can to ensure that this situation does not arise, including verifying data from clients multiple times. Please check the following before proceeding:

  • whether the information you provided at registration matches exactly what is on your car's tag.
  • whether the date and time when the error was detected is not before your vignette was activated (the date of activation of the service is decisive, not the date of receipt of payment).
  • whether you used the vignette to enter sections not covered by the service (toll sections, tunnels, etc.)
  • whether you have actually used the service to purchase a vignette from our company
If the above is correct on your part, please proceed as follows:

  • prepare all the emails you have received from us
  • prepare all emails you have received regarding the fine
Then send these materials as a new request to our customer support team for resolution. In any case, we recommend that you pay the fine as soon as possible after receiving the notice. In most cases, the sent demand for payment is justified. In the event that your case is referred for further resolution, the amount of the fine is usually several times higher.

Contact customer support

I have another question for you.▼

If none of the answers meet your requirements, you can contact us at any time and we will be happy to deal with you.

Contact customer support